Complaints Procedure

The Project Organiser Ltd

 

We aim to get things right first time — but if something’s not up to scratch, we want to fix it.

 

1. Tell Us

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Email: theprojectorganiser@gmail.com

Contact Form: Complete the contact form here

 

Include: 

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• Your name & contact 

• What happened 

• When & where 

• What you’d like us to do 

 

2. We Respond

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• Within 2 working days - we’ll acknowledge your complaint. 

• Within 7 working days - full reply with our findings and solution. 

 

3. If You’re Still Unhappy

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• We’ll arrange a call or visit (your choice). 

• Final written response within 14 days.

 

4. External Help

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If we can’t agree:

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• Small Claims Mediation Service (free) 

• Trading Standards (Norfolk County Council)

 

We keep complaints confidential and use them to improve.

 

Last updated: 31 October 2025