Terms of Service - Personal

The Project Organiser Ltd

 

These terms apply to all personal support. By booking, you agree.

 

1. Services

 

We help with everyday organisation:

 

• Online errands (shopping, NHS prescriptions, banking)

• Paperwork & bills

• Tech made simple (email, tablets, video calls)

• Writing support

• Companionship with a chat

• Light cleaning & cupboard clearing

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No medical care. Just practical help.

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Usually this service is only available in North Norfolk, but for an ad hoc service please do contact us and we can see what we can do. 

 

2. Rates & Billing

 

• One-off: £25/hour

• Weekly: £20/hour (min 1 hr)

 

Billing:

 

• First hour billed in full

• After that: 30-minute increments

 

VAT not applicable (under threshold).

 

3. Booking & Payment

 

Payment options:

 

• On the day: Card (Stripe on phone), cash, or bank transfer

• Invoice: Due on completion (Net 7 days)

• Receipt: Issued immediately for card/cash.

• Late fee: 8% after 7 days on invoices.

 

4. Cancellation

 

• 24 hours notice or 50% fee.

• No-show: Full fee.

 

5. Your Responsibilities

 

• Be home (or give access).

• Pay on time.

• Keep info confidential.

 

6. Our Promise

 

• DBS-checked

• £1m public liability + professional indemnity

• Work done properly, on time

• Always respectful of your home

 

7. Liability

 

• Capped at fees paid.

• Not liable for pre-existing issues.

 

8. Termination

 

• Either party: 24 hours written notice.

• We finish booked work or refund deposit.

 

9. Governing Law

 

- English law. Courts of England and Wales.

 

Contact via the contact form here or email theprojectorganiser@gmail.com

 

Last updated: 31 October 2025